All Emergencies 911
Building Management Office (512) 501-5915
Building Security / After-Hours Emergencies (512) 501-5915
Fire Department (non-emergency) (512) 974-0130
Police Department (non-emergency) (512) 974-2000

Important notes:

If you call 911 as a result of a medical emergency, please be sure also to notify Building Management with your name, call-back number, and location so that on-site staff may swiftly guide the paramedics to your exact location.

If the audible alarm within the building sounds, please do not call the Management Office, unless you have something specific to report. Building Management is aware of the noise, as well as the source of the alarm, whether it’s false or a legitimate emergency. Please keep the telephone lines clear so Management may to attend to the situation as quickly and efficiently as possible.

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Call 9-1-1, and be prepared to give the following information concerning the incident:

  • Your exact location (building, floor, room number)
  • Specific location and direction of the assailant(s)
  • Number of assailant(s)
  • Sex, race and age of assailant(s)
  • Clothing color and style
  • Number injured, types of injuries

Run - if there is an accessible escape path, attempt to evacuate the premises.

Be sure to:

  • Have an escape route and plan in mind
  • Evacuate regardless of whether others agree to follow
  • Leave your belongings behind
  • Help others escape, if possible
  • Prevent individuals from entering an area where the active shooter may be
  • Keep your hands visible
  • Follow the instructions of any police officers
  • Do not attempt to move wounded people
  • Call 9-1-1 when you are safe

Hide - if evacuation is not possible, find a place to hide where the active shooter is less likely to find you.

Your hiding place should:

  • Be out of the active shooter’s view
  • Provide protection if shots are fired in your direction (i.e., an office with a closed and locked door)
  • Not trap you or restrict your options for movement

To prevent an active shooter from entering your hiding place:

  • Lock the door
  • Blockade the door with heavy furniture

If the active shooter is nearby:

  • Lock the door
  • Silence your cell phone and/or pager
  • Turn off any source of noise (i.e., radios, televisions)
  • Hide behind large items (i.e., cabinets, desks)
  • Remain quiet

If evacuation and hiding out are not possible:

  • Remain calm
  • Dial 9-1-1, if possible, to alert police to the active shooter’s location
  • If you cannot speak, leave the line open and allow the dispatcher to listen

Fight - As a last resort, and only when your life is in imminent danger, attempt to disrupt and/or incapacitate the active shooter by:

  • Acting as aggressively as possible against him / her
  • Throwing items and improvising weapons
  • Yelling
  • Committing to your actions

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Telephone Threat

When a bomb threat is made over the telephone, obtain the following information from the caller:

  • Exact location of the device.
  • Time set for explosion;
  • Description of the device;
  • Reason the caller has placed the bomb;
  • Exact words used by the caller.
  • Keep this information as confidential as possible.
  • Notify the Police Department. Call 911.
  • Notify the Management Office at (512) 501-5915
    • Once the Management Office has been notified of a bomb threat, it is not our policy to advise your firm’s manager or senior officer of how to react. It is up to the manager or senior officer to decide whether it is appropriate to evacuate the office.
    • If you are asked to evacuate the Building, please move away from the Building so as to allow unfettered access to emergency personnel. Do not re-enter the Building until the Management Office, the Police, or the Fire Department have given clearance.

Suspicious packages or mail bombs:

  • Letter bombs are usually sent through the mail addressed to a specific individual in the company, usually disguised to look like some sort of gift or a small package. Letter bombs have the power to kill or seriously harm anyone in proximity. Letter bombs are usually contained within a large size manila envelope 1/4" to 1/2" thick and are rigid.
  • However, the technology used in letter bombs has become increasingly sophisticated and can be difficult to detect visually. Letter bombs have been mailed from cities or small towns in the United States, as well as from foreign countries. Be especially wary of letters that are mailed to titles -- Chairman, President, Manager, Security Officer, etc. - rather than directly to named individuals.

If you suspect a parcel contains a letter bomb:

  • Clear everyone out of the immediate area; establish at least a 25-foot radius around the package.
  • Notify the police at 911 and Building Management.

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  • Should a riot or civil disturbance start outside the Building, management will immediately lock all entrances to the building. The police will be notified. We will keep you informed.
  • If a disturbance should occur in the main Lobby, all elevators will be turned off at the first floor and the police will be summoned.

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Earthquake Preparedness

Keep an earthquake preparedness kit on hand. Include the following:

  • Food and water - at minimum, a 3-day supply (a 7-day supply is ideal)
  • First Aid kit and First Aid manual
  • Large and small heavy-duty plastic bags, duct tape and scissors
  • Extra prescriptions and eyewear
  • Heavy-duty shoes and gloves
  • Extra clothing, and a whistle
  • Rescue tools
  • Portable TV and/or radio with extra batteries
  • Flashlights and extra batteries
  • Cash (ATMs and credit cards may not work)
  • Emergency Phone List, including family at work, school, daycare, etc.
  • Long-distance message check-in phone number
  • Cell phone

During an Earthquake:

Most earthquake-induced injuries are caused by falling objects or debris that has become dislodged by the quake. During an earthquake, please observe the following:

  • Remain calm, do not panic.
  • Stay in the office area.
  • Take cover under tables, desks, or strong doorways.
  • Keep away from windows and glass doors.
  • Keep clear of filing cabinets, shelves and tall stacks of materials.
  • Check for any injured personnel and administer first aid where necessary.
  • Floor Wardens should assess damage and injuries and be prepared to expedite evacuation of serious cases.
  • In the event of a fire resulting from an earthquake, follow the fire emergency procedures.

Elevators are equipped with seismic detectors, which when activated, will automatically stop the elevator at the nearest floor; if they are occupied at the time, inhabitants should exit immediately, and follow instructions issued by the Floor Warden.

Following an Earthquake:

  • Be prepared for aftershocks. While aftershocks are generally smaller than the earthquake that generates them, they can cause additional damage.
  • If you smell gas, notify the Building Office or Security immediately.
  • Check immediate location - make sure you are safe.
  • Check for injuries and apply first aid as needed. Be prepared for an absence of immediate emergency services and be prepared to help yourself and others.
  • Extinguish any fires. Do not light matches. Do not smoke.
  • Listen for news or pertinent instructions on the radio or television.
  • Do not use the telephone unless you have a dire emergency; ensure that all telephone receivers are properly mated to their cradles.
  • Conserve, and responsibly ration food and water.

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If you are in the elevator and it stops for no apparent reason, remember to remain calm. Pressing the emergency button within the cab will alert the 24/7 Elevator Monitoring company that the elevator is malfunctioning. The cab number will be identified, and so too, the specific floor on which it is stuck. The Monitoring Service will establish two-way communication with elevators occupants until help has arrived. The Elevator Vendor will be dispatched immediately to assist in safe assistance and Building Management will be notified.

In the event of a power outage, elevators will continue to operate using our emergency power generator. Should an outage occur, elevator lights will remain on, but the car itself will temporarily cease moving. Each elevator will automatically return to the Lobby, their doors will open, and they will remain inoperable until the power has been restored.


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  1. Stay calm.
  2. Survey area during the evacuation to ensure everyone is exiting. Fire wardens should stay behind to make sure all personnel have left the area.
  3. Gather only essential belongings with you. Close the doors behind you but do not lock them as the fire department will need easy access.
  4. Go outside using the stairs. Do not use elevators. If you are in an elevator when the alarm sounds, do not push the emergency stop button. The elevator will automatically return to its Base Level and open.
  5. Be prepared to assist occupants with special needs.
  6. Once outside please report to the fire warden check-in post (see map for reference) and give notice of a safe evacuation. Access will not be allowed until all tenants have checked in and confirmed a safe evacuation.
  7. Once the Fire Department or Property Manager gives the "All Clear" you can return to the building.

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Fire Prevention

  • Do not accumulate quantities of discarded files or other paper trash in your office or storage area. Pay special attention to housekeeping in those departments that produce quantities of debris, such as duplication machines, mailing and receiving rooms.
  • Do not store large quantities of flammable solvents, duplicating fluids, or other combustible fluids.
  • Keep electrical appliances in good repair. Report unsafe conditions to the building office.
  • When furnishing an office, consider the fire potential of materials used in large amounts, like overstuffed chairs, settees, couches or anything that could become a combustible item. Such furnishings should be flame proofed.
  • Where potential for fire is especially high, such as supply rooms, tenants may wish to consider installing additional fire extinguishers.

Fire Emergency

IF YOU DISCOVER A FIRE, you should remain calm and:

  1. Pull the nearest fire alarm. Alarms are in the corridors adjacent to the stairwells.
  2. Call 911 from a safe location.
  3. Evacuate or relocate and assist all others in the immediate area.
  4. Close doors behind you to isolate fire.
  5. Proceed to stairwells and listen for instructions.
  6. NEVER use the elevators.
  7. Be cautious when opening doors so as not to spread the fire. Touch any door to see if it is hot before opening.
  8. If smoke is present, stay low and crawl with your body against the floor. The clearest air is near the floor. If forced to make a dash through smoke or flame, hold your breath and cover your nose and mouth with an article of clothing.

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In the event of a flood that may cause damage to tenant property or affect the normal operation of the building, designated tenant representatives will be contacted by Building Management personnel, regardless of the time of day.

  • The priority is to ensure that no personal injury occurs as the result of a flood. The second priority is to discover the cause and prevent or minimize additional flooding.
  • Once the flooding has been contained, clean-up operations will be commenced. Tenants will need to contact their insurance carrier for any damage to their property.

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Endeavor Real Estate Group recommends that each tenant have an emergency action plan in place to help their employees prepare for, and react quickly to, a regional emergency, including terrorist attacks. Click on the links below to access a variety of resources that aid in preparing for a regional emergency.

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In the event that an accident or illness befalls one of your employees, or a visitor to your office area, please:

  1. Call Emergency Services at 911.
  2. Provide the Emergency Dispatcher with the following information:
    • Your name
    • Your Building’s name and address - 5000 Plaza on the Lake, 5000 Plaza on the Lake, Austin, TX 78746 near the major intersection of 2222 and Loop 360 next to the Pennybacker Bridge
    • Your specific floor number and exact location of the emergency
    • Any pertinent details of the accident or illness
  3. Do not move the injured / ill person. Attempt to make them as comfortable as possible.
  4. If feasible, send someone to meet the emergency unit upon its arrival in the Lobby.
  5. Call the Management Office at (512) 501-5915. Inform management that you have called 911 and briefly describe the nature of the emergency.
  6. The emergency unit will be with you shortly and will administer all necessary medical assistance.
  7. Determine, if possible:
    • Name, address and age of injured / ill person
    • The nature of the problem, as best you can surmise
    • All known allergies and current medications taken by the individual
    • A local doctor

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5000 Plaza on the Lake Office Building and Common areas are served by emergency generators. In the event of power failure, these generators will provide emergency power for certain basic building functions. Those functions include:

  1. Activating emergency lights on each floor throughout the building, including all Exit signs.
  2. Activating all stairwell lighting.
  3. Activating the building’s emergency Fire, Life and Safety Systems as well as the building’s communication systems.
  4. Recalling all elevators to the ground floor Lobby. (One elevator will remain operative for use by security to assist handicapped persons or to take service crews and equipment into the building, as needed.
  5. It is seldom necessary to evacuate the building during a power failure. Unless you are directed to do so through the emergency communication system, please remain in your offices.

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When severe weather conditions become apparent, the U.S. Weather Bureau describes conditions by two (2) classifications, a Watch or a Warning.

  1. A Watch becomes effective when atmospheric conditions are present that can produce the weather phenomenon.
  2. A Warning means that the weather condition has been spotted and prompt action must be taken to enhance safety.

Except in very rare circumstances, the decision to evacuate the building based on the above weather reports will not be made by Building Management, but rather by each Tenant Company. However, in the event these conditions do exist, the following guidelines are listed here:

  • Move away from outside windows. If the windows in your offices are supplied with blinds, close the blinds (this will provide protection from broken glass).
  • Do not panic.
  • If evacuated, lock all desk drawers and take all items of value with you.
  • If evacuated, use a route that is in the building interior and stay away from large expanses of glass and windows.
  • Use the stairwells rather than the elevators.
  • If evacuated, do not return to your office until advised to do so.

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  • If there is a toxic spill or exposure, proceed immediately to an area where you are no longer exposed. Call 911.
    • Provide the building’s address, your floor and phone number, and what type of spill has occurred.
  • Take appropriate action to contain the hazard; close doors behind you, and always follow all safety procedures when working with toxic materials.

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